PLAN, TEST, MEASURE, LEARN.
Too often we forget the purpose of our online properties. We become focused on digital rather than commercial metrics. Ultimately your website has to convert, whatever that means to you, be it ecommerce sales, contact form completions or calls to your business.
Our conversion optimisation methodology is focused on turning your website visitors into leads and sales. The key to doing this is by understanding their experience when they’re on your site, what they are doing and additionally why they are not doing what you want them to do.
When we begin conversion rate optimisation project, we start by auditing all your web properties & investigating what data your onsite analytics tool is capturing.
YOUR NATURAL NEXT STEP
We make use of some of the latest technologies in A/B & multivariate testing, heatmapping, scroll reach and eye tracking to run a series of multivariate and user experience tests specifically designed to understand the story of your website visitors. Identifying the common online user journeys on your site, including the main drop off point of site visitors.
We take these learning to to implement fixes to ensure that your website is configured to the common behaviours to your site visitors, ensuring they remain in your sales funnel all the way through to conversion.
OUR APPROACH TO CONVERSION OPTIMISATION
DETERMINE CONVERSION METRICS
A conversion is a measurement of an action taken by a visitor to your website or app. The specifics of what constitutes a conversion can vary from downloads to form completions, test drives but identifying these key points of engagement are key as it is from here that a strategy can be built around testing to optimise for these actions.
TESTING AND OPTIMISATION
Things don’t always turn out the way we think they might. Any strategy, landing page, device that looks great on the whiteboard may not work out in practice as we initially expect. This is a positive! As it means we are in a position to observe, analyse and make changes.
Conversion optimisation is course correction at its root level and enables us to be in a position of constant engagement with our customer experience and adjustment to optimise the interactions our customers have with our websites.
ENHANCE CUSTOMER ENGAGEMENT
We track your ranking metrics over time, ensuring you get the full picture of exactly how your search rankings have changed.
You will be provided with weekly, monthly and quarterly reports that outline in detail exactly which of your pages are ranking where, and how these compare to your competitors.